Contact Us
For all enquiries, we’re here to help.
Whether you have a question about sizing, an order, or need further information, our team is available to assist. We aim to respond to all enquiries within 1–2 business days.
For order updates, returns, or exchanges, please include your order number to help us assist you more efficiently.
Customer Care: admin@aedela.com
Need help?
Frequently Asked Questions
Our shoes are designed to fit true to Australian sizing. If you're between sizes or unsure which size is right for you, we recommend referring to our Size Guide. If you still need assistance, our team is always happy to help.
Yes. We understand finding the perfect fit is important. Eligible items can be exchanged or returned in accordance with our Returns Policy.
Orders are typically dispatched within 1–3 business days. Once your order has shipped, you'll receive a confirmation email with tracking details. Delivery timeframes vary depending on your location and shipping method selected at checkout.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
To help extend the life of your shoes, store them in a cool, dry place away from direct sunlight and clean them gently with a soft cloth after wear.
Our team is here to help. If you can't find what you're looking for, please get in touch via admin@aedela.com, and we'll get back to you within 1–2 business days.
“So comfortable straight out of the box. I wore them for a full afternoon and didn’t need to break them in at all.”
LOZ | COCOA
Beautifully made. A staple I know I'll keep reaching for!
NAT | MILK PATENT
