1. Contact us with your order number and reason for return.

2. We’ll provide return instructions and a prepaid label (if applicable).

3. After receiving and inspecting the item, we’ll notify you of return approval or rejection.

Aedela accepts returns within 30 days of delivery for unworn shoes in their original condition and packaging.

To request a return, email us at admin@aedela.com or use the contact form on our Contact Page.

Returned items must be:

• Unworn and free of marks or damage
  
• In original packaging
  
• Accompanied by proof of purchase (Shopify order number)

• Final-sale or clearance items
  
• Gift cards
  
• Shoes that show signs of wear

Approved refunds are issued to your original payment method via Shopify Payments.

Processing time is typically 3–10 business days, depending on your bank.

Original shipping fees are non-refundable unless the return is due to an Aedela error.

Exchanges depend on product availability.

If your desired size or style is out of stock, you will receive a refund instead.

If you receive a defective or incorrect item, contact us within 7 days for a no-cost replacement.

For change-of-mind returns, return shipping costs may be deducted from the refund.

For defective or incorrect items, Aedela covers all return shipping fees.